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| Article number: kb-20|
|Q. I am trying to retrieve a domain being pushed to my account from another TOS account. I'm getting a message that says this: This account has no domain profiles. Please create a domain profile and then attempt to retrieve this domain name.|
A. Login to your account. Use the drawdown menu and select 'domain profiles'. Use the 'add new profile' link at the top to create a domain profile to be used for the domain contact information.
When you have created a domain profile and saved it, you can then retrieve the domain name being pushed to your account.
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